- Make calls in FaceTime on Mac. Make a FaceTime call to one or more people (up to 32 other people) who have a Mac, an iOS device, or an iPadOS device with the FaceTime app and are connected to the internet. FaceTime calls use Wi-Fi or cellular data. For information about system requirements for using FaceTime, see FaceTime requirements.
- Your iPhone and Mac are signed in to iCloud and FaceTime using the same Apple ID. See Set up iCloud, Sign in to or out of FaceTime, and the Apple Support article Use Continuity to connect your Mac, iPhone, iPad, iPod touch, and Apple Watch. Your iPhone and Mac have Wi-Fi Calling turned on. Wi-Fi calling isn’t available on some Mac models.
- A Mac requires either a wired or Wi-Fi connection to the Internet to use FaceTime. To launch FaceTime, click the jaunty- looking video camera icon in the Dock. The first time you use the application, you have to enter your Apple ID and your e-mail address. The folks you chat with on the other end use that same e-mail address to call you via.
In the FaceTime app on your Mac, sign in and turn on FaceTime. Set up your iPhone and Mac for phone calls, if you haven’t done so already. In these apps on your Mac, do one of the following: FaceTime: Enter a phone number in the search field (you may need to press Return), then click the Audio button (or use the Touch Bar).You can also click Audio to see your past phone calls.
If you can't sign in to FaceTime
- Make sure that you can sign in at appleid.apple.com. Learn what to do if you forgot your Apple ID or forgot your Apple ID password.
- Choose Apple () menu > System Preferences, then click Date & Time and select “Set date and time automatically”. Click Time Zone and make sure that the settings are correct.
- Make sure that you've installed the latest software updates.
If your camera or microphone doesn’t work
One of these solutions might help:
- Quit FaceTime, then open FaceTime again.
- Restart your Mac (Apple menu > Restart).
- Make sure that FaceTime isn't open, then see if your camera works in another application, such as Photo Booth. If it doesn't, you know that the issue isn't related to FaceTime.
- If you have multiple cameras or microphones connected to your Mac, check the Video menu in the FaceTime menu bar to make sure that you have the correct camera and microphone selected.
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If you need help with your connection or call quality
A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts or low-quality audio or video:
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- Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.
- Check for issues that might be slowing down your connection, such as someone streaming content over your network.
- If you have questions about your Internet speed, contact your Internet service provider.
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FaceTime is not available in all countries or regions.